A competence centre at headquarters is responsible for task planning and the control of the field-service organisation. This centre makes recommendations for repairs and spare parts on the basis of practical experience as soon as an order is received. This means that our field-service engineers are well-prepared by the time they arrive at customers homes. If there is still anything that is not quite clear, they will contact customers by telephone to clarify the matter prior to their visit.
The field-service team is electronically commissioned to carry out repairs. Field-service employees are equipped with state-of-the-art technology. They use their notebooks to call up orders online, then order additional spare parts and enter information on work completed into the system. Spare parts are delivered by an overnight service direct in the boot of the more than 400 service vehicles.
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